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GENERAL TERMS OF USE of www.dtfprint.bg
1. SUBJECT
This Document represents the general terms and conditions of use of dtfprint.bg, including the conclusion of a purchase and sale agreement with the Seller.
2. DATA ABOUT THE SELLER
2.1. "Shine Trade" Ltd. is a company with its registered office and management address in the city of Plovdiv, Georgi Tsarigradski St. 6, with a correspondence address in the city of Plovdiv, Georgi Tsarigradski St. 6, with identification number in Bulgaria EIK: BG205024288
2.2. "Shine Trade" Ltd. administers the electronic store dtfprint.bg, in the form of the site dtfprint.bg, called for short - the "Platform". "Shine Trade" Ltd. will be referred to below as "We(Us)" or "Seller" for short.
2.3. You can contact Us at the above address or at the e-mail address info@dtfprint.bg
3. DEFINITIONS
3.1. Buyer - a natural person aged 18 or over, a legal entity or other legal entity, who creates an account on the Platform, places an order and concludes a remote purchase-sale contract.
3.2. Seller - "Shine Trade" Ltd., referred to as We/Us for short.
3.3. Site – the electronic store hosted at the web address: dtfprint.bg and its subdomains.
3.4. The Platform – The site at the web address: dtfprint.bg and its subdomains.
3.5. Customer - any natural person over 18 years of age, or a legal entity or other legal entity that accesses the Content through the means of communication provided by Us (electronically, telephone, etc.) or under an existing contract of use with Us and which has stated the creation and use of an Account.
3.6. User – any natural person over 16 years of age or legal entity or other legal entity who has registered on the Platform and who, by completing the Account creation process, has given their consent to certain clauses in the General Terms and Conditions section of the Platform.
3.7. Account – a section of the Platform formed by an email address and password, which allows the Buyer to send an Order and which contains information about the Buyer/User and the history of some of his actions on the Platform (Orders, tax invoices, etc.). The User is responsible for ensuring that all information entered into the Account is true, complete and up-to-date.
3.8. Products - a section in the account that allows the Buyer/User to create their own lists of Goods and Services that they wish to monitor in connection with possible purchases by using the service offered by the Seller to monitor Goods and Services by receiving Commercial Messages from his side.
3.9. List - a section in the "Favorite Products" section where the Buyer/User can add products they are interested in
3.10. Cart – a section in the Account that allows the Buyer/User to add Goods or Services that he wishes to buy at the time of their addition or at a later stage; in the event that the Goods and Services have not been purchased at the time of their addition by placing an Order, the Buyer / User will benefit from the Seller's service for tracking the Goods and Services by receiving Commercial Messages from the Seller
3.11. Order – an electronic document representing a form of communication between Us and the Customer, through which the Customer declares to Us, through the Platform, his intention to purchase Goods from the Platform.
3.12. Product(s) / Service(s) – any product or service on the Platform, including products and services mentioned in the Order, which are provided by the Seller as a result of a concluded Agreement.
3.13. Campaign – any advertising message aimed at promoting the Platform or certain Goods or Services that are available in limited quantities, unless the commercial message expressly mentions the contrary, for a certain period of time specified by the Seller.
3.14. Contract - represents a remote contract concluded between the Seller and the Buyer for the purchase and sale of Goods through the Platform, an integral part of which are the present general conditions for using the Platform.3.15. Content
• all information on the Platform that is accessible by connecting to the Internet and using a device connected to the Internet;
• the content of any message from the Buyer to the Seller sent by electronic means and/or any other available means of communication;
• any information provided, in any way, by an employee/collaborator representing Us to the Client through electronic or other means of remote transmission;
• the information related to the Goods and/or the tariffs applied by the Seller in a certain period of time;
• the information concerning the Customers and related to the Goods and/or the applicable tariffs from third parties with whom the Seller has entered into partnership contracts in some form;
• data about the Seller.
3.16. Commercial messages – any type of message sent via electronic communication channels (such as e-mail, SMS, push to a mobile device / web push, etc.), containing general and thematic information, information about similar or relevant products to the purchased, information about offers or promotions, information about the Goods and Services added to the "Account/My Cart" section or the "Account/Favorites" section, as well as other commercial communications such as market and consumer surveys.
3.17. Transaction - the action by the Seller to refund an amount paid by the Buyer as a result of cancellation, termination, refusal or non-conclusion of a purchase and sale contract through the Platform, carried out only via bank transfer.
3.18. Specifications – all characteristics and/or descriptions of the Goods as stated in their description.
3.19. Recommended prices – the prices on the Platform shown as recommended are those recommended by the manufacturer of the relevant brand of Goods or by the Seller's suppliers.
4. GENERAL PROVISIONS
4.1. The general terms and conditions of "Shine Trade" Ltd. bind all Clients/Buyers/Users of the Platform.
4.2. Any use of the Platform means that you have carefully familiarized yourself with the general conditions for its use and have agreed to abide by them unconditionally.
4.3. We reserve the right to update and amend the Platform Terms and Conditions from time to time to reflect any changes to the way the website operates and terms or any changes to legal requirements. The document may be opposed by the Clients/Users/Purchasers from the moment it is published on the Platform. In the event of such a change, we will not publish the amended version of the Document on the Platform, therefore we ask you to periodically check the content of this Document. The general terms and conditions that were in force at the time of the conclusion of the distance contract between the Buyer and the Seller apply to each transaction through the Platform.
4.4. If any of the provisions of these general terms of use of the Platform are found to be invalid or unenforceable, regardless of the reason for this, this does not entail the invalidity or unenforceability of the remaining provisions.
4.5. We make every effort to maintain the accuracy of the information presented on the Platform. However, given the possible technical errors or omissions in this information, We specify that the images of the products are illustrative and indicative in nature, accordingly the delivered products may differ from the images.
4.6. It is possible that, due to limited space and the sequential structure of the information, the product descriptions are sometimes incomplete. However, We strive to provide the most relevant and relevant information.
4.7. All goods, including those on sale/discount, are sold and delivered while supplies last, even if this is not explicitly stated on the Platform.
4.8. The Platform may contain links to other sites. We are not responsible for the privacy policy of websites that we do not administer, and for other information contained therein.
5. CONCLUSION OF CONTRACT
5.1. The Customer declares his desire to order and buy the Goods through the Platform by placing an Order electronically or by phone and which is accordingly registered by himself or by the Seller on his behalf.5.2. We will send a notification to the Customer to register the Order in his system, which does not mean acceptance, confirmation or commitment to its execution. This notification is made electronically (email) or by phone.
5.3. Therefore, the Seller has the right not to deliver part or all of the Products from the Order for various objective reasons, including but not limited to the exhaustion of their stock availability. In all cases, the Seller shall notify the Customer of this by e-mail or by telephone. In this situation, the sole responsibility of the Seller is to return any previously received price of the Product.
5.4. The distance sales contract between the Seller and the Buyer is considered concluded at the moment the Buyer receives his e-mail and/or via SMS sent to his phone as a notification that the Product from the Order is ready to be shipped.
5.5. The sales contract concluded between the Buyer and the Seller consists of these general terms and conditions and any additional agreements between them.
6. ONLINE SALES POLICY
6.1. Access to the Platform for the purpose of registering an Order is allowed to any User.
6.2. We reserve the right, at our sole discretion, to restrict the access of any User/Buyer to the completion of an Order and/or to any of the available payment methods, if it deems that this would be prejudicial in any way. In this situation, the Customer's only right is to contact the "Customer Service" department to be informed about the reasons that led to the implementation of the above measures. The Seller is not responsible for any damages that the Customer has suffered or may suffer as a result of this decision, regardless of its correctness or justification.
6.3. Communication with the Seller can be carried out by direct contact with him or by the methods of contact indicated on the Platform in the "Contact" section.
6.4. In case of unusually high traffic on the Internet, the Seller reserves the right to require the Clients to manually enter the validating captcha codes, in order to protect the information published on the Platform.
6.5. We may publish advertising or promotional information about the Goods and/or Services for the promotions it offers on the Platform, for a certain period of time.
6.6. All prices of the Goods on the Platform are final, declared in BGN (BGN) including VAT and all other taxes or fees required by law.
6.7. In the case of online or bank payments, the Seller is not responsible for any costs related to fees, commissions or other additional payments made by the Buyer or his bank in connection with the transaction itself, as well as in cases of currency exchange, applied by the bank that issued the client's card in cases where the currency is different from BGN.
6.8. All images placed on the Platform are only intended to create some idea of the type of Product offered, and not to represent it accurately. Accordingly, it is possible that some of the images of the Products on the Platform (static/dynamic images/multimedia presentations/etc.) may not correspond to the appearance of the relevant Product. Seller shall not be liable for such discrepancies.
7. USE OF SUBCONTRACTORS
The Seller has the right to use subcontractors for the performance of its obligations under the distance purchase contract concluded through the Platform without the need to notify or obtain the Buyer's consent for this.
8. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS8.1. The content, as defined in the "Definitions" chapter, including but not limited to logos, any graphic images or inscriptions, commercial symbols, dynamic symbols, texts and/or multimedia content of the Platform, are the exclusive property of "Shine Trade" OOD.
8.2. Seller owns and retains all intellectual property rights related in any way to the Platform, whether owned by Seller or obtained through contractual licenses or in any other lawful manner.
8.3. Nothing in the concluded distance contract between the Seller and the Buyer shall be considered as permission on our part for the latter to copy, distribute, publish, make available to third parties, modify in any way any part of the Content, including but not only the content of the trademarks, logos, multimedia content of the Platform or descriptions of the Products in any way, including by introducing any content external to the Platform, removing the signs indicating the Seller's ownership of the Content. The Customer has no right to transfer, sell, distribute materials created by reproducing (copying), modifying or publishing the Content, except with Our express consent.
8.4. The Customer may copy, transfer and/or use the Content only for personal non-commercial purposes, only in cases where this does not contradict the provisions of this chapter of this document.
8.5. The Customer has the right to use the Content for commercial purposes only and only if he has received the written consent of the Seller for this and only to the part of the Content, to the manner and extent of its use, as well as within the time limits for which such consent is expressly given . Any subsequent or different use of the Content will be considered a breach of this agreement between the Seller and the Customer and a violation of Our intellectual property rights, which shall be entitled to hold the Customer responsible for it.
8.6. Mere sending to the Customer or referring to the Content or parts thereof by the Seller shall not be considered as an agreement by the Seller to allow the Customer to use the Content or parts thereof for his purposes other than his personal needs, regardless of the means for communication used by the Seller.
8.7. Any use of the Content for purposes other than those expressly permitted in these terms and conditions or in other express written consent given by Us is prohibited.
8.8. Customer Contentdtfprint.bg respects intellectual property rights and asks you to do the same. Everything you upload will remain yours and you are responsible for it. We will only use the content you submit to provide our services to you. If we receive a DMCA takedown notice for content you have submitted, we may remove the allegedly infringing content or terminate your access to the dtfprint.bg website
All content (including all information, images, photographs, data, text, photographs, graphics, messages and other materials, hereinafter referred to as "Content") that you post, submit, upload, display, sell or use using our Services is yours content. We make no claims about it. This includes anything you post through our Services (such as your content, images, store name, customer reviews, comments, videos, usernames, etc.).
Responsibility for content. You understand that you are solely responsible for the Content you post on or through the Services. You represent that you have all necessary rights to the Content, including all necessary rights to publish it or use it in your Products sold, manufactured or stocked by dtfprint.bg You also represent that you do not infringe the rights of third parties by posting the Content or use the Content in your products sold, manufactured or stocked by dtfprint.bgPermission to Use Content. dtfprint.bg agrees that any Content you post using our Services will remain yours. This means that we will never use your Content except with your express permission or as otherwise provided in this Agreement.
Rights You Grant dtfprint.bg By posting your Content, you grant dtfprint.bg an exclusive, worldwide, royalty-free, irrevocable, sub-licensed, perpetual license to use, display, edit, modify, reproduce, distribute, store and prepare derivative works of your Content to provide the Services and promote dtfprint.bg and/or your dtfprint.bg store, or the Services as a whole, in any formats and through any channels, including in the Services, third-party website, advertising media and/ or social media. You agree and represent that you have the rights to grant us this license.
Report unauthorized content. dtfprint.bg respects intellectual property rights and complies with intellectual property laws. We are committed to following appropriate legal procedures to remove infringing content.
Intellectual Property. dtfprint.bg respects your work and gives you the opportunity to express your voice and ideas. We ask that you respect the labor and creative rights of others. You must either own the Content you post on dtfprint.bg or have the express right to post it. Content must comply with right of publicity, trademark and copyright laws and any other applicable national laws.Trademarks and Intellectual Property Infringement. We are committed to following appropriate legal procedures to remove infringing content from the Services. dtfprint.bg will try to accommodate and not interfere with the standard technical measures used by copyright owners to identify and protect their works. dtfprint.bg reserves the right to do any or all of the following at any time in our sole discretion: (1) immediately suspend use of the Services; and/or (2) remove, block and disable access to any of your Content that is claimed to infringe the intellectual property rights of others. When we receive notice of intellectual property infringement dtfprint.bg strives to respond quickly by removing, blocking or disabling access to the material that is allegedly infringing. When dtfprint.bg removes, blocks or disables access in response to such notice, dtfprint.bg makes a reasonable attempt to contact the alleged infringing party, provide information about the notice and removal and, in cases of alleged copyright infringement, provides counter notification information.
Repeat Infringement: dtfprint.bg may, at its discretion, terminate the account privileges of members who are subject to repeated notices of intellectual property infringement.
Copyright and Trademark Liability. You agree and represent, by accepting this Agreement and using our Services, that you own all rights (including copyright) to the Content you post, or if you are not the owner, that you have permission to use and reproduce the Content in connection with the Services, and that you have all rights necessary to publish Your Content. Similarly, by accepting this Agreement and using our Services, you agree and represent that you own or have permission to use all copyrights, trademarks, service marks, trade dress and trade names included in the Content you post or use in connection with any Content and Services provided under this Agreement.
Inappropriate, false or misleading content. There are certain types of Content that we do not want made available on our Services (for legal or other reasons). You agree that you will not post content that is abusive, threatening, defamatory, obscene, vulgar, illegal or otherwise offensive or in violation of any part of this Agreement. You also agree not to post content that is false or misleading or use the Services in a manner that is deceptive or misleading.
9. ORDER9.1. The Customer may place Orders on the Platform by adding the desired Products for purchases, following the steps indicated on the Platform to complete and submit the relevant Order.
9.2. Any Item added to the Cart can be purchased if available. Adding the Product to the Shopping Cart without completing the Order does not lead to the registration of the order and the automatic saving of the Product.
9.3. By confirming the Order, the Seller confirms the delivery of only one quantity of the relevant Product in the registered order. The remaining units of the Product model in question will be further confirmed or declined depending on available quantities.
9.4. The Customer undertakes and is responsible for ensuring that all data provided to the Seller in connection with the Order are true, complete and accurate as of the date of dispatch of the order. The Customer authorizes the Seller to provide this data to the relevant subcontractor through whom he will fulfill the order.
9.5. By sending the order, the Customer/Buyer allows the Seller to contact him in any possible way, when this is necessary in connection with the order placed or the concluded Contract.
9.6. The Seller has the right to refuse to fulfill (cancel) the Order placed by the Customer, of which he should notify the Customer. The cancellation of the order does not entail any responsibility or subsequent obligation of any of the parties towards the other in connection with it, and accordingly none of them has the right to seek compensation from the other for its cancellation in the following cases:
• non-acceptance by the Client's issuing bank of the transaction for online payment;
• execution of the monetary transaction, which does not lead to the receipt of funds to the Seller's account during online payments;
• the data provided by the Client in the Platform are incomplete and/or wrong;
• The Seller has made three unsuccessful attempts to deliver the Product ordered by the Customer.9.7. The Buyer will bear all direct costs of returning the Products offered by the Seller in the event that it withdraws from the Distance Contract and does so within the withdrawal period provided by the Seller. This term begins to run from the date of receipt of the purchased Product by the Buyer or a third party other than the carrier. The Customer should return the Goods to the address: city of Varna, 61 Glagolitsa St., block 61, entrance B, ground floor (Megabel warehouse), meanwhile notifying the Seller about this at info@dtfprint.bg or at the telephone indicated on the Site. The Buyer may also return the Product(s) by completing the Seller's electronic form located in the "My Profile" section. In this case, a courier sent by the Seller will pick up the Goods from the address specified by the Buyer, and the latter shall pay a fee of BGN 3 for each return form generated from the "Product Return" section for this service. One such form may contain Goods from only one Order. The fee of BGN 3 will be deducted from the amount that the Seller will refund to the Customer for the returned Goods.
9.8. The Seller undertakes to refund the paid price of the Contract concluded at a distance, which the Buyer has refused within 14 (fourteen) days from the date on which evidence is received from the Buyer that the latter has returned the relevant Goods. The amount will be refunded as follows without incurring any additional costs to the Buyer using the same means of payment used by the Buyer in the original transaction, unless the Buyer has expressed his express consent to use another means of payment
9.9. All Buyers have the right to withdraw from the concluded distance contract and return goods in relation to the goods offered by the Seller, provided that when more than one item of a given brand and model of goods has been ordered, the packaging of only one product has been unsealed , and the rest to be returned to the Seller sealed.
9.10. By creating an Account, the Customer has the opportunity to use a section called "Favorite Products" where he can create Lists.10. GOODS/SERVICES FOR WHICH THE BUYER HAS NO RIGHT OF REFUSAL
The buyer has no right to withdraw from the concluded Agreement in the following cases:
• when delivering goods, the price of which depends on the fluctuations of the financial market, which cannot be controlled by the Seller and which may occur during the period for exercising the right of refusal;
• upon delivery of Products made to the order of the Buyer or according to his individual requirements;
• when delivering Products that, due to their nature, may deteriorate in quality or have a short shelf life;
• upon delivery of sealed Products which have been unsealed after their delivery and cannot be returned due to reasons related to hygiene or health protection;
• upon delivery of Products which, after being delivered and due to their nature, have been mixed with other goods from which they cannot be separated;
• in all other cases provided by law.
11. CONFIDENTIALITY
11.1. The Customer/User agrees that by providing any of his personal or other data to the Seller, he agrees that it may be used by the latter for the following purposes: (1) maintaining the Customer/User account, including registration of orders, sending ordered products, performing the ordered services, invoicing, resolving disputes with Customers/Users/Buyers regarding their Orders or considering their requests; (2) sending Commercial messages or periodic notifications by e-mail or via SMS; (3) conducting market research, tracking and monitoring sales and customer/consumer behavior.
11.2. The Customer/User/Buyer agrees to grant the Seller unlimited access in terms of volume and time to any materials and information it sends to the Seller through or in connection with the Platform, regardless of whether it has placed an Order and completed a transaction through the Platform. Seller has the right to use, reproduce, publish, modify, transmit and distribute this information or materials. The Customer expressly agrees that the Seller may freely use and process for its own purposes the ideas, concepts or know-how that the Customer has provided to it in any way through or in connection with the Platform or the actions/inactions that the Customer has performed through or in connection with the Platform. The seller has no obligation to keep the information obtained in this way as confidential, to the extent that this is not imputed to him as an obligation by the current legislation.
11.3. By providing his data to the Seller (including e-mail), the Client / User / Buyer gives his express consent to be contacted by the Seller or third parties, partners of the Seller, who are couriers, marketing service providers, state, municipal or non-governmental agencies or companies from the field of insurance or financial services, when this is provided by the specific legislation, as well as other companies with which the Seller can develop joint programs for offering the Goods on the market, etc.
12. COMMERCIAL COMMUNICATIONS12.1. The moment the Customer creates an account on the Platform, he has the opportunity to express his consent to receive Commercial Messages.
12.2. The Buyer/User may withdraw their consent given to the Seller to receive Commercial Communications, which refusal may be expressed at any time by changing the settings in their Account in "My Subscriptions" or by contacting the Seller.
12.3. The refusal to receive Commercial Messages does not mean an automatic refusal of the given consent to enter into this contract.
12.4. After adding Goods or Services to the following section in the Account:
12.4.1. "My cart", the Seller will notify the Buyer / User about:
• Changing the price of the Goods or Services in the "My Cart" section
• Recommendations for Goods that are similar to those added to the "My Cart" section
• Availability of Goods in the "My Cart" section
12.5. After the purchase of the Product or Service, the Seller will send the Buyer / User commercial messages regarding:
• Offers for Goods or Services recommended to be used in conjunction with the purchased Good or Service
12.6. The Client / User can unsubscribe at any time from receiving Commercial Messages according to Art. 12.2 above by clicking on the unsubscribe link published in the commercial communications received from the Seller.
13. INVOICING - PAYMENT
13.1. The prices of the Goods announced on the Platform are final and include VAT, as well as all other taxes and fees provided for in the current Bulgarian legislation.
13.2. The price, method of payment and payment term for issuing invoices are specified in each Order.
13.3. In the event that more than one address is stored in the User's account, the delivery will be sent to the one indicated as the primary one.
13.4. The buyer is obliged to provide all the necessary information if he wishes to issue the invoice in accordance with the current Bulgarian legislation.
14. DELIVERY OF GOODS
14.1. The Seller undertakes to deliver the ordered and purchased Products by himself or through a courier company to an address specified by the Buyer or to an office of the courier company, depending on the Buyer's choice.
14.2. The Seller will ensure the proper packaging of the Products and the dispatch of the accompanying documents. If by some chance the shipment does not contain a document required for the ordered product, please contact us at info@dtfprint.bg and we will do our best to provide it to you as quickly as possible.
16. TRANSFER OF OWNERSHIP
Ownership of the Goods will be transferred by the Seller upon their delivery to the Buyer, after payment has been made by the Buyer. Delivery of the Goods will be certified by the Buyer's signature on the transport document provided by the courier.
17. LIABILITY
The Seller shall not be liable for any damages suffered by the Buyer as a result of force majeure or circumstances beyond the Seller's control.
18. PROCESSING OF PERSONAL DATA.
Please review the personal data protection policy, which is part of this Document and can be viewed in the "Processing of personal data" section of the site - https://printondemand.bg.
19. USE OF COOKIES.
Please review the policy for the use of cookies, which is part of this document and can be seen in the "Use of cookies" section of the site - https://printondemand.bg.
20. FORCE MAJEURE CIRCUMSTANCES
21.1. Neither party shall be liable for failure to perform its contractual obligations if such failure is due to force majeure. Force majeure is an unforeseeable event beyond the control of the parties that cannot be avoided.
22.2. If, within 14 (fourteen) days from the date of the relevant event, it does not stop, each party has the right to notify the other party that it is terminating the Agreement without owing the other party compensation for any possible damages suffered.
23. GOVERNING LAW - JURISDICTION
This contract is subject to Bulgarian legislation. Any disputes arising between "Shine Trade" Ltd. and Customers will be resolved by mutual agreement or if this is impossible, the disputes will be resolved before the competent authorities/courts in Bulgaria without violating the rights of consumers in the sense of the Law on Consumer Protection according to Regulation No. 524/2013.
1. SUBJECT
This Document represents the general terms and conditions of use of dtfprint.bg, including the conclusion of a purchase and sale agreement with the Seller.
2. DATA ABOUT THE SELLER
2.1. "Shine Trade" Ltd. is a company with its registered office and management address in the city of Plovdiv, Georgi Tsarigradski St. 6, with a correspondence address in the city of Plovdiv, Georgi Tsarigradski St. 6, with identification number in Bulgaria EIK: BG205024288
2.2. "Shine Trade" Ltd. administers the electronic store dtfprint.bg, in the form of the site dtfprint.bg, called for short - the "Platform". "Shine Trade" Ltd. will be referred to below as "We(Us)" or "Seller" for short.
2.3. You can contact Us at the above address or at the e-mail address info@dtfprint.bg
3. DEFINITIONS
3.1. Buyer - a natural person aged 18 or over, a legal entity or other legal entity, who creates an account on the Platform, places an order and concludes a remote purchase-sale contract.
3.2. Seller - "Shine Trade" Ltd., referred to as We/Us for short.
3.3. Site – the electronic store hosted at the web address: dtfprint.bg and its subdomains.
3.4. The Platform – The site at the web address: dtfprint.bg and its subdomains.
3.5. Customer - any natural person over 18 years of age, or a legal entity or other legal entity that accesses the Content through the means of communication provided by Us (electronically, telephone, etc.) or under an existing contract of use with Us and which has stated the creation and use of an Account.
3.6. User – any natural person over 16 years of age or legal entity or other legal entity who has registered on the Platform and who, by completing the Account creation process, has given their consent to certain clauses in the General Terms and Conditions section of the Platform.
3.7. Account – a section of the Platform formed by an email address and password, which allows the Buyer to send an Order and which contains information about the Buyer/User and the history of some of his actions on the Platform (Orders, tax invoices, etc.). The User is responsible for ensuring that all information entered into the Account is true, complete and up-to-date.
3.8. Products - a section in the account that allows the Buyer/User to create their own lists of Goods and Services that they wish to monitor in connection with possible purchases by using the service offered by the Seller to monitor Goods and Services by receiving Commercial Messages from his side.
3.9. List - a section in the "Favorite Products" section where the Buyer/User can add products they are interested in
3.10. Cart – a section in the Account that allows the Buyer/User to add Goods or Services that he wishes to buy at the time of their addition or at a later stage; in the event that the Goods and Services have not been purchased at the time of their addition by placing an Order, the Buyer / User will benefit from the Seller's service for tracking the Goods and Services by receiving Commercial Messages from the Seller
3.11. Order – an electronic document representing a form of communication between Us and the Customer, through which the Customer declares to Us, through the Platform, his intention to purchase Goods from the Platform.
3.12. Product(s) / Service(s) – any product or service on the Platform, including products and services mentioned in the Order, which are provided by the Seller as a result of a concluded Agreement.
3.13. Campaign – any advertising message aimed at promoting the Platform or certain Goods or Services that are available in limited quantities, unless the commercial message expressly mentions the contrary, for a certain period of time specified by the Seller.
3.14. Contract - represents a remote contract concluded between the Seller and the Buyer for the purchase and sale of Goods through the Platform, an integral part of which are the present general conditions for using the Platform.3.15. Content
• all information on the Platform that is accessible by connecting to the Internet and using a device connected to the Internet;
• the content of any message from the Buyer to the Seller sent by electronic means and/or any other available means of communication;
• any information provided, in any way, by an employee/collaborator representing Us to the Client through electronic or other means of remote transmission;
• the information related to the Goods and/or the tariffs applied by the Seller in a certain period of time;
• the information concerning the Customers and related to the Goods and/or the applicable tariffs from third parties with whom the Seller has entered into partnership contracts in some form;
• data about the Seller.
3.16. Commercial messages – any type of message sent via electronic communication channels (such as e-mail, SMS, push to a mobile device / web push, etc.), containing general and thematic information, information about similar or relevant products to the purchased, information about offers or promotions, information about the Goods and Services added to the "Account/My Cart" section or the "Account/Favorites" section, as well as other commercial communications such as market and consumer surveys.
3.17. Transaction - the action by the Seller to refund an amount paid by the Buyer as a result of cancellation, termination, refusal or non-conclusion of a purchase and sale contract through the Platform, carried out only via bank transfer.
3.18. Specifications – all characteristics and/or descriptions of the Goods as stated in their description.
3.19. Recommended prices – the prices on the Platform shown as recommended are those recommended by the manufacturer of the relevant brand of Goods or by the Seller's suppliers.
4. GENERAL PROVISIONS
4.1. The general terms and conditions of "Shine Trade" Ltd. bind all Clients/Buyers/Users of the Platform.
4.2. Any use of the Platform means that you have carefully familiarized yourself with the general conditions for its use and have agreed to abide by them unconditionally.
4.3. We reserve the right to update and amend the Platform Terms and Conditions from time to time to reflect any changes to the way the website operates and terms or any changes to legal requirements. The document may be opposed by the Clients/Users/Purchasers from the moment it is published on the Platform. In the event of such a change, we will not publish the amended version of the Document on the Platform, therefore we ask you to periodically check the content of this Document. The general terms and conditions that were in force at the time of the conclusion of the distance contract between the Buyer and the Seller apply to each transaction through the Platform.
4.4. If any of the provisions of these general terms of use of the Platform are found to be invalid or unenforceable, regardless of the reason for this, this does not entail the invalidity or unenforceability of the remaining provisions.
4.5. We make every effort to maintain the accuracy of the information presented on the Platform. However, given the possible technical errors or omissions in this information, We specify that the images of the products are illustrative and indicative in nature, accordingly the delivered products may differ from the images.
4.6. It is possible that, due to limited space and the sequential structure of the information, the product descriptions are sometimes incomplete. However, We strive to provide the most relevant and relevant information.
4.7. All goods, including those on sale/discount, are sold and delivered while supplies last, even if this is not explicitly stated on the Platform.
4.8. The Platform may contain links to other sites. We are not responsible for the privacy policy of websites that we do not administer, and for other information contained therein.
5. CONCLUSION OF CONTRACT
5.1. The Customer declares his desire to order and buy the Goods through the Platform by placing an Order electronically or by phone and which is accordingly registered by himself or by the Seller on his behalf.5.2. We will send a notification to the Customer to register the Order in his system, which does not mean acceptance, confirmation or commitment to its execution. This notification is made electronically (email) or by phone.
5.3. Therefore, the Seller has the right not to deliver part or all of the Products from the Order for various objective reasons, including but not limited to the exhaustion of their stock availability. In all cases, the Seller shall notify the Customer of this by e-mail or by telephone. In this situation, the sole responsibility of the Seller is to return any previously received price of the Product.
5.4. The distance sales contract between the Seller and the Buyer is considered concluded at the moment the Buyer receives his e-mail and/or via SMS sent to his phone as a notification that the Product from the Order is ready to be shipped.
5.5. The sales contract concluded between the Buyer and the Seller consists of these general terms and conditions and any additional agreements between them.
6. ONLINE SALES POLICY
6.1. Access to the Platform for the purpose of registering an Order is allowed to any User.
6.2. We reserve the right, at our sole discretion, to restrict the access of any User/Buyer to the completion of an Order and/or to any of the available payment methods, if it deems that this would be prejudicial in any way. In this situation, the Customer's only right is to contact the "Customer Service" department to be informed about the reasons that led to the implementation of the above measures. The Seller is not responsible for any damages that the Customer has suffered or may suffer as a result of this decision, regardless of its correctness or justification.
6.3. Communication with the Seller can be carried out by direct contact with him or by the methods of contact indicated on the Platform in the "Contact" section.
6.4. In case of unusually high traffic on the Internet, the Seller reserves the right to require the Clients to manually enter the validating captcha codes, in order to protect the information published on the Platform.
6.5. We may publish advertising or promotional information about the Goods and/or Services for the promotions it offers on the Platform, for a certain period of time.
6.6. All prices of the Goods on the Platform are final, declared in BGN (BGN) including VAT and all other taxes or fees required by law.
6.7. In the case of online or bank payments, the Seller is not responsible for any costs related to fees, commissions or other additional payments made by the Buyer or his bank in connection with the transaction itself, as well as in cases of currency exchange, applied by the bank that issued the client's card in cases where the currency is different from BGN.
6.8. All images placed on the Platform are only intended to create some idea of the type of Product offered, and not to represent it accurately. Accordingly, it is possible that some of the images of the Products on the Platform (static/dynamic images/multimedia presentations/etc.) may not correspond to the appearance of the relevant Product. Seller shall not be liable for such discrepancies.
7. USE OF SUBCONTRACTORS
The Seller has the right to use subcontractors for the performance of its obligations under the distance purchase contract concluded through the Platform without the need to notify or obtain the Buyer's consent for this.
8. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS8.1. The content, as defined in the "Definitions" chapter, including but not limited to logos, any graphic images or inscriptions, commercial symbols, dynamic symbols, texts and/or multimedia content of the Platform, are the exclusive property of "Shine Trade" OOD.
8.2. Seller owns and retains all intellectual property rights related in any way to the Platform, whether owned by Seller or obtained through contractual licenses or in any other lawful manner.
8.3. Nothing in the concluded distance contract between the Seller and the Buyer shall be considered as permission on our part for the latter to copy, distribute, publish, make available to third parties, modify in any way any part of the Content, including but not only the content of the trademarks, logos, multimedia content of the Platform or descriptions of the Products in any way, including by introducing any content external to the Platform, removing the signs indicating the Seller's ownership of the Content. The Customer has no right to transfer, sell, distribute materials created by reproducing (copying), modifying or publishing the Content, except with Our express consent.
8.4. The Customer may copy, transfer and/or use the Content only for personal non-commercial purposes, only in cases where this does not contradict the provisions of this chapter of this document.
8.5. The Customer has the right to use the Content for commercial purposes only and only if he has received the written consent of the Seller for this and only to the part of the Content, to the manner and extent of its use, as well as within the time limits for which such consent is expressly given . Any subsequent or different use of the Content will be considered a breach of this agreement between the Seller and the Customer and a violation of Our intellectual property rights, which shall be entitled to hold the Customer responsible for it.
8.6. Mere sending to the Customer or referring to the Content or parts thereof by the Seller shall not be considered as an agreement by the Seller to allow the Customer to use the Content or parts thereof for his purposes other than his personal needs, regardless of the means for communication used by the Seller.
8.7. Any use of the Content for purposes other than those expressly permitted in these terms and conditions or in other express written consent given by Us is prohibited.
8.8. Customer Contentdtfprint.bg respects intellectual property rights and asks you to do the same. Everything you upload will remain yours and you are responsible for it. We will only use the content you submit to provide our services to you. If we receive a DMCA takedown notice for content you have submitted, we may remove the allegedly infringing content or terminate your access to the dtfprint.bg website
All content (including all information, images, photographs, data, text, photographs, graphics, messages and other materials, hereinafter referred to as "Content") that you post, submit, upload, display, sell or use using our Services is yours content. We make no claims about it. This includes anything you post through our Services (such as your content, images, store name, customer reviews, comments, videos, usernames, etc.).
Responsibility for content. You understand that you are solely responsible for the Content you post on or through the Services. You represent that you have all necessary rights to the Content, including all necessary rights to publish it or use it in your Products sold, manufactured or stocked by dtfprint.bg You also represent that you do not infringe the rights of third parties by posting the Content or use the Content in your products sold, manufactured or stocked by dtfprint.bgPermission to Use Content. dtfprint.bg agrees that any Content you post using our Services will remain yours. This means that we will never use your Content except with your express permission or as otherwise provided in this Agreement.
Rights You Grant dtfprint.bg By posting your Content, you grant dtfprint.bg an exclusive, worldwide, royalty-free, irrevocable, sub-licensed, perpetual license to use, display, edit, modify, reproduce, distribute, store and prepare derivative works of your Content to provide the Services and promote dtfprint.bg and/or your dtfprint.bg store, or the Services as a whole, in any formats and through any channels, including in the Services, third-party website, advertising media and/ or social media. You agree and represent that you have the rights to grant us this license.
Report unauthorized content. dtfprint.bg respects intellectual property rights and complies with intellectual property laws. We are committed to following appropriate legal procedures to remove infringing content.
Intellectual Property. dtfprint.bg respects your work and gives you the opportunity to express your voice and ideas. We ask that you respect the labor and creative rights of others. You must either own the Content you post on dtfprint.bg or have the express right to post it. Content must comply with right of publicity, trademark and copyright laws and any other applicable national laws.Trademarks and Intellectual Property Infringement. We are committed to following appropriate legal procedures to remove infringing content from the Services. dtfprint.bg will try to accommodate and not interfere with the standard technical measures used by copyright owners to identify and protect their works. dtfprint.bg reserves the right to do any or all of the following at any time in our sole discretion: (1) immediately suspend use of the Services; and/or (2) remove, block and disable access to any of your Content that is claimed to infringe the intellectual property rights of others. When we receive notice of intellectual property infringement dtfprint.bg strives to respond quickly by removing, blocking or disabling access to the material that is allegedly infringing. When dtfprint.bg removes, blocks or disables access in response to such notice, dtfprint.bg makes a reasonable attempt to contact the alleged infringing party, provide information about the notice and removal and, in cases of alleged copyright infringement, provides counter notification information.
Repeat Infringement: dtfprint.bg may, at its discretion, terminate the account privileges of members who are subject to repeated notices of intellectual property infringement.
Copyright and Trademark Liability. You agree and represent, by accepting this Agreement and using our Services, that you own all rights (including copyright) to the Content you post, or if you are not the owner, that you have permission to use and reproduce the Content in connection with the Services, and that you have all rights necessary to publish Your Content. Similarly, by accepting this Agreement and using our Services, you agree and represent that you own or have permission to use all copyrights, trademarks, service marks, trade dress and trade names included in the Content you post or use in connection with any Content and Services provided under this Agreement.
Inappropriate, false or misleading content. There are certain types of Content that we do not want made available on our Services (for legal or other reasons). You agree that you will not post content that is abusive, threatening, defamatory, obscene, vulgar, illegal or otherwise offensive or in violation of any part of this Agreement. You also agree not to post content that is false or misleading or use the Services in a manner that is deceptive or misleading.
9. ORDER9.1. The Customer may place Orders on the Platform by adding the desired Products for purchases, following the steps indicated on the Platform to complete and submit the relevant Order.
9.2. Any Item added to the Cart can be purchased if available. Adding the Product to the Shopping Cart without completing the Order does not lead to the registration of the order and the automatic saving of the Product.
9.3. By confirming the Order, the Seller confirms the delivery of only one quantity of the relevant Product in the registered order. The remaining units of the Product model in question will be further confirmed or declined depending on available quantities.
9.4. The Customer undertakes and is responsible for ensuring that all data provided to the Seller in connection with the Order are true, complete and accurate as of the date of dispatch of the order. The Customer authorizes the Seller to provide this data to the relevant subcontractor through whom he will fulfill the order.
9.5. By sending the order, the Customer/Buyer allows the Seller to contact him in any possible way, when this is necessary in connection with the order placed or the concluded Contract.
9.6. The Seller has the right to refuse to fulfill (cancel) the Order placed by the Customer, of which he should notify the Customer. The cancellation of the order does not entail any responsibility or subsequent obligation of any of the parties towards the other in connection with it, and accordingly none of them has the right to seek compensation from the other for its cancellation in the following cases:
• non-acceptance by the Client's issuing bank of the transaction for online payment;
• execution of the monetary transaction, which does not lead to the receipt of funds to the Seller's account during online payments;
• the data provided by the Client in the Platform are incomplete and/or wrong;
• The Seller has made three unsuccessful attempts to deliver the Product ordered by the Customer.9.7. The Buyer will bear all direct costs of returning the Products offered by the Seller in the event that it withdraws from the Distance Contract and does so within the withdrawal period provided by the Seller. This term begins to run from the date of receipt of the purchased Product by the Buyer or a third party other than the carrier. The Customer should return the Goods to the address: city of Varna, 61 Glagolitsa St., block 61, entrance B, ground floor (Megabel warehouse), meanwhile notifying the Seller about this at info@dtfprint.bg or at the telephone indicated on the Site. The Buyer may also return the Product(s) by completing the Seller's electronic form located in the "My Profile" section. In this case, a courier sent by the Seller will pick up the Goods from the address specified by the Buyer, and the latter shall pay a fee of BGN 3 for each return form generated from the "Product Return" section for this service. One such form may contain Goods from only one Order. The fee of BGN 3 will be deducted from the amount that the Seller will refund to the Customer for the returned Goods.
9.8. The Seller undertakes to refund the paid price of the Contract concluded at a distance, which the Buyer has refused within 14 (fourteen) days from the date on which evidence is received from the Buyer that the latter has returned the relevant Goods. The amount will be refunded as follows without incurring any additional costs to the Buyer using the same means of payment used by the Buyer in the original transaction, unless the Buyer has expressed his express consent to use another means of payment
9.9. All Buyers have the right to withdraw from the concluded distance contract and return goods in relation to the goods offered by the Seller, provided that when more than one item of a given brand and model of goods has been ordered, the packaging of only one product has been unsealed , and the rest to be returned to the Seller sealed.
9.10. By creating an Account, the Customer has the opportunity to use a section called "Favorite Products" where he can create Lists.10. GOODS/SERVICES FOR WHICH THE BUYER HAS NO RIGHT OF REFUSAL
The buyer has no right to withdraw from the concluded Agreement in the following cases:
• when delivering goods, the price of which depends on the fluctuations of the financial market, which cannot be controlled by the Seller and which may occur during the period for exercising the right of refusal;
• upon delivery of Products made to the order of the Buyer or according to his individual requirements;
• when delivering Products that, due to their nature, may deteriorate in quality or have a short shelf life;
• upon delivery of sealed Products which have been unsealed after their delivery and cannot be returned due to reasons related to hygiene or health protection;
• upon delivery of Products which, after being delivered and due to their nature, have been mixed with other goods from which they cannot be separated;
• in all other cases provided by law.
11. CONFIDENTIALITY
11.1. The Customer/User agrees that by providing any of his personal or other data to the Seller, he agrees that it may be used by the latter for the following purposes: (1) maintaining the Customer/User account, including registration of orders, sending ordered products, performing the ordered services, invoicing, resolving disputes with Customers/Users/Buyers regarding their Orders or considering their requests; (2) sending Commercial messages or periodic notifications by e-mail or via SMS; (3) conducting market research, tracking and monitoring sales and customer/consumer behavior.
11.2. The Customer/User/Buyer agrees to grant the Seller unlimited access in terms of volume and time to any materials and information it sends to the Seller through or in connection with the Platform, regardless of whether it has placed an Order and completed a transaction through the Platform. Seller has the right to use, reproduce, publish, modify, transmit and distribute this information or materials. The Customer expressly agrees that the Seller may freely use and process for its own purposes the ideas, concepts or know-how that the Customer has provided to it in any way through or in connection with the Platform or the actions/inactions that the Customer has performed through or in connection with the Platform. The seller has no obligation to keep the information obtained in this way as confidential, to the extent that this is not imputed to him as an obligation by the current legislation.
11.3. By providing his data to the Seller (including e-mail), the Client / User / Buyer gives his express consent to be contacted by the Seller or third parties, partners of the Seller, who are couriers, marketing service providers, state, municipal or non-governmental agencies or companies from the field of insurance or financial services, when this is provided by the specific legislation, as well as other companies with which the Seller can develop joint programs for offering the Goods on the market, etc.
12. COMMERCIAL COMMUNICATIONS12.1. The moment the Customer creates an account on the Platform, he has the opportunity to express his consent to receive Commercial Messages.
12.2. The Buyer/User may withdraw their consent given to the Seller to receive Commercial Communications, which refusal may be expressed at any time by changing the settings in their Account in "My Subscriptions" or by contacting the Seller.
12.3. The refusal to receive Commercial Messages does not mean an automatic refusal of the given consent to enter into this contract.
12.4. After adding Goods or Services to the following section in the Account:
12.4.1. "My cart", the Seller will notify the Buyer / User about:
• Changing the price of the Goods or Services in the "My Cart" section
• Recommendations for Goods that are similar to those added to the "My Cart" section
• Availability of Goods in the "My Cart" section
12.5. After the purchase of the Product or Service, the Seller will send the Buyer / User commercial messages regarding:
• Offers for Goods or Services recommended to be used in conjunction with the purchased Good or Service
12.6. The Client / User can unsubscribe at any time from receiving Commercial Messages according to Art. 12.2 above by clicking on the unsubscribe link published in the commercial communications received from the Seller.
13. INVOICING - PAYMENT
13.1. The prices of the Goods announced on the Platform are final and include VAT, as well as all other taxes and fees provided for in the current Bulgarian legislation.
13.2. The price, method of payment and payment term for issuing invoices are specified in each Order.
13.3. In the event that more than one address is stored in the User's account, the delivery will be sent to the one indicated as the primary one.
13.4. The buyer is obliged to provide all the necessary information if he wishes to issue the invoice in accordance with the current Bulgarian legislation.
14. DELIVERY OF GOODS
14.1. The Seller undertakes to deliver the ordered and purchased Products by himself or through a courier company to an address specified by the Buyer or to an office of the courier company, depending on the Buyer's choice.
14.2. The Seller will ensure the proper packaging of the Products and the dispatch of the accompanying documents. If by some chance the shipment does not contain a document required for the ordered product, please contact us at info@dtfprint.bg and we will do our best to provide it to you as quickly as possible.
16. TRANSFER OF OWNERSHIP
Ownership of the Goods will be transferred by the Seller upon their delivery to the Buyer, after payment has been made by the Buyer. Delivery of the Goods will be certified by the Buyer's signature on the transport document provided by the courier.
17. LIABILITY
The Seller shall not be liable for any damages suffered by the Buyer as a result of force majeure or circumstances beyond the Seller's control.
18. PROCESSING OF PERSONAL DATA.
Please review the personal data protection policy, which is part of this Document and can be viewed in the "Processing of personal data" section of the site - https://printondemand.bg.
19. USE OF COOKIES.
Please review the policy for the use of cookies, which is part of this document and can be seen in the "Use of cookies" section of the site - https://printondemand.bg.
20. FORCE MAJEURE CIRCUMSTANCES
21.1. Neither party shall be liable for failure to perform its contractual obligations if such failure is due to force majeure. Force majeure is an unforeseeable event beyond the control of the parties that cannot be avoided.
22.2. If, within 14 (fourteen) days from the date of the relevant event, it does not stop, each party has the right to notify the other party that it is terminating the Agreement without owing the other party compensation for any possible damages suffered.
23. GOVERNING LAW - JURISDICTION
This contract is subject to Bulgarian legislation. Any disputes arising between "Shine Trade" Ltd. and Customers will be resolved by mutual agreement or if this is impossible, the disputes will be resolved before the competent authorities/courts in Bulgaria without violating the rights of consumers in the sense of the Law on Consumer Protection according to Regulation No. 524/2013.